Can I cancel my order?

You can cancel your order within 15 minutes of placing it by clicking the ‘Cancel Order’ button in your Gymshark account or in your order confirmation email. Unfortunately, we are unable to cancel orders for you once placed.

Once 15 minutes has passed since you placed the order, it can’t be cancelled as it will be getting picked and packed soon in our warehouse. If you no longer wish to keep the order, you can return it within 30 days for a full refund.

Can I make a change to my order?

Due to how quickly orders are passed to our warehouse to be shipped, we’re unable to edit orders once placed. This includes;

• Adding or removing items to your order
• Changing an item, size or colour
• Amend delivery address
• Changing the shipping method or courier
• Applying a discount code or editing product prices

If you have noticed a mistake in your order you wish to change, you can cancel your order within 15 minutes of placing the order by hitting the ‘cancel order‘ button in your account section or in your order confirmation email.

Can I change my delivery address?

Sadly we cannot change an address with the courier once the order is placed, however it is possible you may be able to get this updated with the courier by contacting them directly.

To do this, please wait until you receive your tracking email directly from the courier as it will contain your tracking number that you can provide to the courier in the hopes they can amend the address for you. Please note this is not guaranteed and services can vary from courier to courier.

*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing and are therefore not liable to refund/replace the order.

I’m missing some items from my order

We’re sorry if something’s missing from your order, but don’t worry, it could be because we’ve only shipped part of your order, and the rest of your order will arrive a few days later.

Check if your order will arrive in separate shipments

You can check if your order will arrive in separate packages via your shipping confirmation email titled “Your order is on the way“.

This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email titled “Some items in your order are on the way” containing further information, and the remaining item(s) will arrive shortly afterwards.

Checked your order is correct but still missing an item?

We’re sorry about that!

The item(s) missing may have been out of stock. If we’re unable to fulfil item(s) in your order, we’ll have sent you an email about this – It’s worth checking your junk/spam folder too!

If you’ve checked the above and your order isn’t arriving in separate packages, and we haven’t let you know some of your order is out of stock, please let us know so we can look into this for you.

All claims for orders missing an item(s) must be made within 7 days of the delivery date.

I’ve received a different item to what I ordered

In the unlikely event you’ve receive a wrong item or the wrong order, or your order is damaged in any way, please contact us with the following information and we’ll get it sorted;

• Your order number
• The name of the item you didn’t receive
• A photo and the name of the item you have received (if the wrong item)

All claims for orders received incorrectly due to receiving the wrong item must be made within 14 days of the delivery date.

What is Customs Duty?

When goods are imported into a different country or customs territory, there can be a charge applied called ‘Customs Duty’ that is charged by the local customs authority where the goods are being imported into.

If Customs Duty is required by your territory, you’ll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your countries specific regulations.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

Do I need to pay Customs Duty fees at Gymshark?

You don’t need to pay customs fees when shopping on our USA, UK, Australia, Canada, Norway, Switzerland, France, Germany, Netherland & EU store.

For all other stores, you may face customs charges issued by your local customs authority. Please see below for further information.

What if I don’t pay the Customs Duty?

If you decide to refuse the customs fee, we must confirm with the courier that your parcel will be returned back to Gymshark before processing a refund for your order and in some instances a shipping and handling fee may be deducted from your refund.

If you’re still unsure on whether you’ll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order with us.

What is a Sales Tax?

Sales Tax, also known as VAT or GST, is a tax charged on the supply of goods or services. Gymshark is generally registered for Sales Tax in all of the countries it ships to, so we’ll charge you the Sales Tax as part of the checkout process. We collect Sales Tax from you on behalf of the local tax authorities and we then pay this directly to the local tax authority.

How do I track my Gymshark order?

You’ll receive an email once your order has shipped titled “Your Order is on the way“, containing your tracking link. Alternatively, you can log into your Gymshark Account and track your order!

Already have a Gymshark account?

1. Log into your Account
2. Check the fulfilment status for your order.
3. If the order has been fulfilled, select the order (If status is not yet fulfilled, try again in 24hrs to allow us a little longer to fulfil your order)
4. Click on the tracking link to be directed to your tracking

Alternatively, you can use the link provided in your shipping confirmation email.

What if my tracking hasn’t updated?

No stress! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.

In the first instance, check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address or Customs Fees.

If your tracking hasn’t updated in a few days, don’t panic, your order should still be on the way to you. However, if your tracking hasn’t updated in 6+ working days please get in touch with our Customer Support team who will be able to assist you.

For orders placed to Puerto Rico, Hawaii, US Virgin Islands and Guam, APO and FPO addresses, please allow 14+ days for your tracking to update before contacting our team to investigate your order.